Shipping policy

1. Order Processing Time

All paid orders require 1‑4 business days for internal processing: item picking, quality verification and carrier label creation. Processing time excludes weekends and U.S. federal holidays. Orders placed on holidays or weekends will start processing on the next regular business day. You will receive an email containing tracking information once the parcel is handed over to the shipping carrier.

2. Domestic United States Transit Times

Mainland US domestic shipments: estimated transit time 7‑15 business days after dispatch. All delivery timelines are estimates and not guaranteed delivery deadlines. Potential delays can result from severe weather, carrier backlogs, logistics routing adjustments or remote delivery zones.

3. Shipping Address Modifications

You must double‑verify your delivery address during checkout. Once goods leave our warehouse, address changes cannot be implemented. If parcels are mis‑routed due to address information entered incorrectly by the customer, re‑shipment costs will not be covered by us. Should the package be returned to our facility, the buyer is responsible for all re‑delivery postage fees.

4. Delivered‑But‑Not‑Received & Lost Package Procedure

Track your shipment by means of the tracking link sent via email. A carrier status of “delivered” signifies completion of hand‑off. Please check porches, mailboxes, building lobbies or inquire with nearby neighbors. If tracking shows delivered but you never obtain your goods, contact us within 14 calendar days. We will initiate a loss investigation together with the logistics provider, which typically takes 2‑3 weeks to conclude.

5. PO Box Delivery Restrictions

Several of our larger‑dimension items cannot be shipped to PO Box locations. Please supply a valid physical street address for bulky goods. We maintain the right to cancel orders with PO‑Box destinations for oversized merchandise.